PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY. BY USING THIS WEBSITE OR BY DOING SERVICE BOOKINGS FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.
“EWS” means ELITE WORLD SERVICES
“Booking Process” means actions steps by Facilitator for undertaking the Service booking through online reservations system or through an offline mode as may be acceptable to Elite world Services (EWS)
Further, we wish to inform you that Elite World Services (EWS) offers the premium services to its traveler or a passenger, related to all their air travel comforts with our service professionals at various Domestic and International airports in India.
“Guest(s)” means the person(s) to whom the Service is being rendered / intended to be rendered by the Facilitator. It may be noted that some individual Facilitator may also be the Guest.
“MAAS Executive” or “Executive” means an officer, designated by EWS to provide Service to the Guest(s) at Airport. “MAAS” means Meet and Assist Service
“No Show” means the failure by Guest to reach the meeting point and identify himself/herself to EXECUTIVE as per the meeting time communicated in the Service confirmation by EWS.
“Online Reservation system or engine” means online facility provided on Website and is available to Facilitator(s) for undertaking booking/cancellation of Services subject to the applicable terms and conditions as provided on the Website or as may be agreed by EWS separately in writing.
“Elite World Services” or “Service(s)” means paid meet and assist services provided by EWS at the Airport and as detailed in Clause 2 below and as may amended from time to time by EWS and made available on the Website.
“Corporate” any entity authorized by EWS in writing on mutually agreed terms and conditions for undertaking bookings and reservations of Services on behalf of their client(s) in India and/or abroad.
“Website” means www.eliteworldservices.com
“Service Add-on” means any service such as additional porter, bouquet, wheelchair, baby stroller, service upgrade, transport arrangement, etc. that is offered by EWS for booking post the selection of base service by the facilitator.
SCOPE OF ELITE WORLD SERVICES :
The scope of Services includes various services and packages broadly defined under following categories:
2.1 Departure Services: Assistance to a Guest departing for its International or Domestic flight by EWS
2.2 Arrival Services: Assistance to a Guest arriving on International or Domestic flight by EWS
2.3 Lounge Services: Lounge access to an air traveler or a guest departing on International or Domestic flight through EWS
For more information on Services please refer to our Website
www.eliteworldservices.com
ONLINE BOOKING :
3.1 Facilitator must complete the Booking Process on the Website in advance for availing Services and confirmation of Services pursuant to all online and offline request by Facilitator(s) EWS shall be subject to the availability.
3.2 Facilitator(s) shall use Online Reservations system or engine to make booking for the Services.
3.3 The bookings can be made by the Facilitator(s) for Service and packages made available online by EWS from time to time subject to Clause 4.7 below.
3.4 Facilitator can book online for up to 05 Guests per booking. For group bookings (more than 05 guests) Facilitator(s) may contact EWS on contact details provided on the Website : www.eliteworldservices.com
3.5 Facilitator is responsible for providing EWS with correct and legitimate detail(s) about itself and its Guest(s) during the Booking Process. EWS at all times shall reserve the right for taking any additional information in relation to the Facilitator(s) and/or Guest(s) during the process of online/offline booking or anytime during the performance of Services or any clarification thereafter.
3.6 Any and/or all request(s) as may be received and acknowledged by EWS does not guarantee the Service by EWS and shall be subject to written confirmation by EWS
3.7 EWS reserves the right to accept or decline or cancel Facilitators request for Service without assigning any reasons.
3.8 During the Booking Process the Facilitator(s) are requested to take extra care while providing information about guest(s), date and time of travel, contact numbers. etc. EWS assumes no responsibility whatsoever on account of any problem that may arise on account of false/ erroneous information provided by Facilitator(s) to EWS or any delay or cancellation of flight or for any reason whatsoever including any major event, change in flight schedule, failure of Guest(s) to report at Airport on time.
3.9 Once the Booking Process is completed, Facilitator can request for cancellation of Services in case of any change in travel plan and EWS shall initiate the refund process in line with the Cancellations and Refund Policy provided in Clause 5 below. However, the cancellation and refund to Client(s) of any Corporate must be processed through the issuing Corporate only subject to the cancellation and refund policy.
3.10 It is hereby clarified that during the process of booking by Online Reservation Engine on our Website, if there is any “transaction fee” which is charged by the bank issuing the credit/debit card, such charges shall be paid by the Facilitator and EWS shall have no liability to pay such transaction fee.
3.11 All Corporate shall deal with their clientele by themselves and EWS assume no responsibility of transaction between Corporate and its client. For all confirmed and legitimate Service(s) bookings by Corporate(s), EWS shall only be responsible for providing Service(s) to Guest(s), subject to the terms and conditions of Service at Airport.
3.12 CREDIT/DEBIT CARD:
Payment of online booking is accepted by all major credit/debit card (“Card”). In case the card used to transact online is issued in a country other than India there may be bank charges applicable and EWS shall not responsible for any charges that may be levied by the Card Issuing Bank. The Card payment is subject to authorization from the bank issuing the Card.
3.13 NET BANKING :
If the Facilitator has an account with any of the mentioned banks under the heading net banking on our Website, then Facilitator can pay for the booking(s) securely through the respective bank's Internet banking option and the amount will be automatically debited from your account. EWS is not liable for any payment authorization, as the payment gateway is responsible only to hand over the information in an encrypted / secure format to the respective bank for authorizing the transaction. Any issue with payment authorization will need to be taken up with your respective bank. This facility is valid for all bookings made in Indian Rupees (INR) currency only.
For more information on Services please refer to our Website
www.eliteworldservices.com
CONDITIONS OF SERVICES AT AIRPORT LOCATION :
Performance of Services to Guest(s) by EWS at the Airport shall be subject to following conditions:
4.1 Guest shall identify himself / herself to our Elite service executive / MAAS Executive or call on the number provided on Service confirmation voucher on arrival at Airport.
4.2 Guest(s) shall be solely responsible for compliance with all governmental regulations upon entry into and exit from Airport and ensuring that all required documents are in order and also comply with all conditions/requirements stipulated by Government of India and other relevant authorities and agencies in relation to such travel.
4.3 Service by EWS to Guest(s) shall be subject to written confirmation of Service and satisfactory completion of security checks, immigration checks and customs screening.
4.4 Duration of Service: The performance of Service will commence at the scheduled meeting time or the time of flight as per the Service confirmation voucher. However, EWS at its sole discretion, may permit Guest(s) a window of 20 (twenty) minutes from the scheduled meeting time to avail the Service(s).
4.5 In case of any failure of Guest(s) to report on time at the meeting point or the time of flight as per the Service confirmation Voucher, she/he shall be deemed as a NO SHOW and the Service will not be assured.
4.6 For each unit of porter service, Baggage assistance will be provided to Guest(s) for upto 02 (three) units of check-in baggage. For the purpose of check-in baggage, the sum of the 02 (three) dimensions (length + breadth + height) must not exceed 62 (sixty two) inches or 158 (one hundred fifty eight) centimetres for each piece. Facilitators shall provide the requirement of porter service during the Booking Process. EWS may accept the additional requirement of porter services on payment of additional charges on the spot, subject to the availability.
4.7 EWS shall at its sole discretion, be entitled to cancel, alter or omit any part of the Service with or without notification to Facilitator/Guest(s) at its sole discretion. In such cases, EWS’s liability shall be limited to re-performance of the cancelled Service. In cases where EWS is unable to re-perform the service, partial/full refund may be provided by EWS to the Facilitator/Guest(s) at its sole discretion.
4.8 Delays and cancellations of Service by EWS may result from factors beyond its control such as the accidents, governmental restrictions and other events of force majeure, EWS’s liability shall be limited to re-performance of the cancelled Service.
4.9 EWS at all times shall reserve the right to withdraw the Service without assigning any reason and without further reference, in case the Facilitator/Guest(s) is / are in breach of any term and condition of the Service.
4.10 Facilitator/Guest shall not use the Service or its reference for any unlawful or prohibited purposes.
4.11 EWS at its sole discretion may decline to provide Service in case of any misconduct or any unlawful or prohibited activity by the Facilitator/Guest(s).
4.12 For all products and services provided by third parties (for example, limousine transfers, floral deliveries, hotels reservation or mobile sim card services etc.), the terms and conditions, cancellation and refund policies of such third party shall be applicable. EWS shall not be liable to Facilitator/Guest(s) regarding any product and service provided by any third party.
4.13 EWS’s liability, if any, shall in no event exceed the total charges paid by the Facilitator/Guest(s) for the Services. Under no circumstances, EWS shall be liable for any consequential, exemplary, special, indirect, incidental or punitive damages.
4.14 Facilitator/Guest(s) agrees to indemnify EWS in respect to all claims, damages, losses, costs, and expenses (including legal expenses) which are awarded against or incurred by EWS as a direct result of acts or omissions by Facilitator/Guest(s) either during the course of booking and/or using the Service.
4.15 EWS shall not be liable for the consequences of any delay or for any loss, cost or expense incurred by Facilitator/Guest(s) as a result of the actions of any other party including without limitation the Airline, Customs and Immigration Authorities etc.
4.16 In relation to the Service, EWS accepts no liability for any items left or disclaimed by the Guest(s) during the course and after providing the Service.
4.17 By offering Services, EWS does not accept any liability for damages, losses, or delays that may result on account of improper documents including without limitation possession of valid ticket, visa, passport or any other requirement in relation to entry, exist, length of stay, special permissions etc. as may be required for traveling through EWS.
Facilitator(s) acknowledge and agree to inform Guest(s) of these Terms and Conditions including with Conditions of Service at Airport provided above.
CANCELLATION & REFUND POLICY TERMS:
5.1 Facilitator(s)/Guest(s) if they wish to cancel their booking must request for the cancellation of booked service by notify in writing to EWS with the booking details and a reason for cancellation. EWS shall review such cancellation request(s) for its authenticity and once approved by EWS, the service booking will be cancelled and refund process will be initiated and necessary credit will be provided to the Facilitator subject to the deduction of applicable cancellation charges. Refer below specification provided under the cancellation of services.
5.1.1 Any cancelation of services made within 48hrs prior to the scheduled arrival or departure facilitation, the 50% refund will be process, exclude taxes.
5.1.2 Any cancelation of services made less than 24hrs to the scheduled arrival or departure facilitation, no refund will be process.
5.1.3 At the part of service failure at any channel due to the security or any other reasons, the 100% refund will be process, exclude taxes
. Note: EWS shall endeavor to process refund if applicable, within 15 days from the date of cancellation and receipt of bank/credit card details.
5.2 No refund will be made in case of the following :
5.2.1 Wrong information about travel details of Guest(s) during the Booking Process;
5.2.2 No Show of service;
5.2.3 Booking amount paid for Service Add-ons;
5.2.4 Delayed/missed/cancelled flights;
5.2.5 Late arrival at the airport which results in denied check-in or boarding by the airlines;
5.2.6 In case of any misconduct or any unlawful or prohibited activity by the Facilitator/Guest(s).
PRIVACY :
5.2.7 ELITE WORLD SERVICES believes strongly in protecting user privacy. Please refer to EWS privacy policy, incorporated by reference herein, that is posted on the Website, www.eliteworldservices.com
CUSTOMER SOLICITATION :
5.2.8 Unless you notify our direct EWS executive, while they are calling you, of your desire to opt out from further direct company communications and solicitations, you are agreeing to continue to receive further emails and call solicitations EWS and its designated in house teams(s).
OPT OUT PROCUDURE :
5.2.9 We provide easy and simpler ways to opt out of from future solicitations. You may also choose to opt out, via sending your email address to: info@elitworldservices.com Or You may send a written remove request to office at. ELITE WORLD SERVICES, Elite Tower, 2nd Floor, G-364/B, Raj Nagar-II, Palam Colony, New Delhi-110077 India.
GENERAL TERMS :
The scope of Services includes various services and packages broadly defined under following categories:
6.1 EWS reserves the right to amend, add to, change or remove any part of these Terms and Conditions at any time, without notice. Any changes to these Terms and Conditions or any terms posted on the Website apply as soon as they are posted. By continuing to use the Website after any changes are posted, you are indicating your acceptance of those changes.
6.2 EWS may add, change, discontinue, remove or suspend any other content posted on the Website, including features and specifications of products described or depicted on the Website, temporarily or permanently, at any time, without notice and without liability.
6.3 EWS reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of EWS systems as well as its client’s interests are and remain, well-protected.
6.4 EWS may take various steps to verify and confirm the authenticity, enforceability and validity of reservations placed by Facilitator(s).
6.5 EWS in its sole and exclusive discretion, concludes that any reservation(s) is not or do not reasonably appear to be, authentic, enforceable or valid, then EWS may cancel the said reservation any time before or during the Service.
6.6 Any communications or materials to the Website by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, as may be received by EWS will be treated by EWS as non-confidential.
6.7 Facilitator(s)/Guest(s) hereby give up any and all claim that any use of such material violates any of Facilitator(s)/Guest(s) rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way EWS uses such material.
6.8 Any material submitted to our Website may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, transmitted or used by EWS anywhere in the world, in any medium, forever. Facilitator(s) agrees that it has read our Privacy Policy as provided on our Website.
6.9 Facilitator(s) acknowledges that Internet transmissions are never completely private or secure. Facilitator(s) further understands that any message or information as may be sent to our website may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (send in code). Sending a message or email or any communication written or verbal to EWS does not cause EWS to have any special responsibility to Facilitator/Guest(s).
6.10 Copying of part or all the contents of this website without permission of EWS is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the Services.
6.11 Disputes, if any, shall be subject to Indian laws and shall be exclusively subject to the jurisdiction of the courts at New Delhi.
6.12 The booking for Services displayed on this website may not be available for purchase in any particular country or locality. The reference to such Services on the website does not imply or warrant that the booking of Services will be available at any time in such particular geographical location(s). Person or entity interested in booking the Services may check with their local Sales Agent for information on the availability of Services.
PROPRIETARY RIGHTS :
7.1 EWS has proprietary rights and secrets in our services and products. EWS also has rights to all trademarks and trade dress and specific layouts of this webpage, including calls to action, text placement, images and other information.
